Written to be read, not to be survived. If anything here is unclear, ask before you buy and we will put the answer in writing.
When you purchase a service from Sublevo LLC, this document plus the scope listed on that service's detail panel form the whole agreement between us. The service detail panel controls what is delivered: what it lists as included is included, and what it lists as not included is not.
Anything discussed on a call that changes scope becomes binding only when we confirm it in writing and, where it changes the price, you approve the new amount.
Every engagement is quoted on a call and confirmed in writing before work starts. We invoice against that agreed scope: fixed-price services on acceptance, retainers monthly in advance, and hourly work monthly in arrears against a timesheet.
Invoices are due net 15 unless we agree otherwise in writing. Amounts are in US dollars and exclude any applicable sales tax.
We accept bank transfer and can work to a purchase order if your finance process requires one. Tell us on the scoping call so we can put it on the order form.
Once the scope is agreed you book a kickoff call, normally held within five business days. That call confirms goals, access, and delivery dates. Work begins after kickoff.
We hold your start date for 30 days from the agreed scope. If you have not held a kickoff call within 90 days, we may treat the engagement as dormant and reschedule you into the next available slot when you return.
Each service lists its specific requirements. Across all of them we need timely access to the relevant systems, one named decision-maker who can approve work, and responses within five business days.
If a project stalls waiting on access or approvals for more than 30 days, we may pause it and reschedule delivery into the next available window. Delays caused by waiting on you do not extend our fixed-price commitment indefinitely.
Where a service includes revision rounds, a round means one consolidated set of feedback, not a stream of individual comments. Additional rounds are billed at the relevant hourly rate.
Work outside the listed scope is quoted separately before it starts. We will not do unscoped work and surprise you with a bill.
Software subscriptions, AI platform and model usage, telephony minutes, advertising spend, font and stock media licenses, domains, hosting, and printing are billed to you directly by those vendors. They are never included in our fees unless a service explicitly says so.
We will tell you what these are likely to cost before you commit, and we do not take commissions or referral fees from vendors we recommend.
You own all final deliverables once the invoice is settled. We retain ownership of our own pre-existing methods, templates, and tooling, and grant you a perpetual license to use them as embedded in your deliverables.
We keep your business information confidential and will not share it outside our team without your permission.
We may reference the engagement in our portfolio and marketing. Tell us at kickoff if you would rather we did not, and we will not.
AI systems produce probabilistic output. We configure guardrails, escalation paths, and testing, but we cannot guarantee that an AI agent will never produce an incorrect or unexpected response.
You remain responsible for how AI systems are used in your business, for reviewing output before relying on it in regulated or high-stakes contexts, and for the data you choose to make available to them. We will document the limits of anything we build for you.
We warrant that our work will be performed with the skill and care expected of a competent professional in this field. If something we built breaks because of our error, tell us within 30 days of handover and we will fix it at no charge.
Beyond that, services are provided as is. We do not warrant specific business outcomes, revenue results, or uninterrupted operation of third-party platforms.
Our total liability arising from an engagement is limited to the fees you paid for that engagement. Neither party is liable for indirect or consequential losses, including lost profits or lost data.
Either of us can end an engagement in writing. If you end it, the refund terms in section 4 apply. If we end it for any reason other than your material breach, we refund the portion of fees covering work not yet delivered.
On termination we hand over all completed work and any access or credentials belonging to you.
We may update these terms. The version in effect on the date of your purchase governs that purchase, and we will not apply changes retroactively.
This agreement is governed by the laws of the State of Texas, and any dispute will be handled in the courts of Travis County, Texas. Before either of us files anything, we agree to spend 30 days genuinely trying to resolve it on a call.
Ask before you buy. We would rather spend ten minutes on the phone than have you purchase something that does not fit.