Short version: we collect the contact details you give us when you book a call so we can prepare for it and reply to you. We do not sell your data, we do not run ad retargeting on it, and you can ask us to delete it at any time.
Sublevo LLC ("Sublevo", "we", "us") is a consulting business based in Austin, Texas, United States. We operate sublevo.ai and are the controller of the personal information described in this policy.
This policy covers our website and the scheduler on it. It does not cover client systems we build or administer for you under a separate agreement, where you are the controller and we act on your instructions.
We only collect what we need to answer you and run an engagement. We do not collect payment card numbers on this site, and we do not ask for sensitive categories of data such as health, biometric, precise geolocation, or government ID information.
We do not use your information to make automated decisions that have a legal or similarly significant effect on you, and we do not use it to train AI models.
When you book a call you are asking us to get in touch, so we will reply by email and may call or text the number you gave us to arrange or confirm a call. That contact is about your enquiry, not marketing.
We will only add you to a marketing list or send you promotional messages if you separately ask us to. Any marketing email includes a one-click unsubscribe, and we honour it promptly. Reply STOP to any text to stop texts. Message and data rates may apply, and we never share phone numbers or SMS consent with third parties for their own marketing.
Opting out of marketing does not stop administrative messages about an engagement you have with us, such as invoices or scheduling.
Enquiries that do not become engagements are kept for up to 24 months in our CRM so we have context if you come back, then deleted. Email correspondence is kept for up to 24 months unless it relates to an engagement.
Client records, contracts, and invoices are kept for at least seven years to meet tax, accounting, and legal-defence obligations. You can ask us to delete anything we are not required to keep — see section 9.
The site is served over HTTPS. Access to our CRM and email is limited to people who need it, protected by strong passwords and multi-factor authentication, and reviewed when someone leaves.
No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities where the law requires it. Please do not send confidential credentials or sensitive personal data through the scheduler.
Wherever you live, you can ask us to confirm what personal information we hold about you, give you a copy of it, correct it, or delete it, and you can withdraw consent or opt out of marketing at any time. Email support@sublevo.ai with the subject line "Privacy request".
We respond within 45 days and may extend once by another 45 days where the law allows, telling you why. We may need to verify your identity by matching details against what we already hold; we will not ask for more information than necessary. Exercising these rights costs nothing, and we will never treat you differently for using them. An authorised agent may submit a request on your behalf with written proof of permission.
We are based in the United States and our service providers store data on US infrastructure. If you contact us from outside the US, your information will be transferred to and processed in the US, where privacy laws differ from your own. Where required, we rely on the European Commission's Standard Contractual Clauses (and the UK Addendum) with our providers. By booking a call you understand your information will be handled as described here.
This is a business-to-business site and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.
Our pages may link to sites we do not run. We are not responsible for their content or privacy practices; read their policies before giving them information.
If we change how we handle personal information we will update this page and move the "last updated" date. Material changes will be notified by email to active clients. Continuing to use the site after an update means you accept the current version.
Privacy questions, requests, or complaints go to a real person: